Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
If you receive a faulty or damaged item, we will provide you with a replacement (where available) or a full refund of the purchase amount excluding shipping, provided the item is returned within a reasonable time with proof of purchase. We like to resolve problems as quickly and efficiently as possible, so we ask you to send back the goods with a detailed description of the fault. We will carry out an inspection and contact you from there to decide the best course of action.
Change of Mind
As a small business, we cannot offer returns for change of mind. Please ensure you purchase accordingly.
Additional non-returnable items:
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange a full price item for the same item in a different size, send us an email within 7 days of purchase at [email protected] and a Return Label will be posted to you. Once received, you will be required to send your item to:
Zara’s Shoes & Accessories
Cnr The Esplanade & Brisbane Road
Mooloolaba QLD 4557
FLAT RATE SHIPPING
A flat rate per pair of shoes will be charged to you at checkout. Returns, in the first instance, are free of charge. Should you require subsequent returns, the cost will be incurred by you as the customer.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.