Returns

We want to ensure that your online shopping experience is easy, convenient and enjoyable. If you receive an item that is unsuitable and it meets the following return requirements, please follow the below easy steps for a swift and streamlined return for exchange or store credit.

*Please note all sale items are final sale.

Return Requirements

  • All tags/labels attached and intact
  • Unworn/unwashed and in original condition
  • Not on sale (sale items are non-exchangeable)
  • Within 7 days of purchase
  • Please note original postage is not credited and is charged for replacement item/s

Easy Steps for Return

  1. Please email us on [email protected] to obtain a Return Authorisation Number within 7 days of receipt of goods and include your name, order number, the item/s and the reason you wish to return.
  2. If your item meets the above requirements, you will be sent a RA number. The item/s must then be promptly returned within 5 working days of the RA being issued.
  3. If you are exchanging your item/s please include a pre-paid tracked satchel for seamless exchange process. We do not take responsibility for goods not received.
  4. Clearly mark the bag with the RA number and send to:
    Zara’s Shoes & Accessories
    Cnr Brisbane Road and Mooloolaba Esplanade
    Mooloolaba QLD 4557